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IT Service Center / Alumni Help Desk

  (401) 863-4357

   help@brown.edu

   Chat with Us

   Submit a Ticket

   Page-Robinson Hall (formerly J. Walter Wilson), 5th Floor (new location!)

   Search our Knowledgebase

 

IT Service Center / Alumni Help Desk Hours

 

Summer ​​Hours, May 28th until August 15th

  • Monday-Friday 8:00am-5:00pm
  • Saturday& Sunday Closed

 

Updated hours for Friday, August 16th 

The Brown IT Service Center will be closing at 11:30 a.m. for our annual CIS staff event.

  • In an event of a system-wide outage on the 16th between the hours of 11:30am-4pm,  please call the CIS Production Services team at 863-7562. 
  • After 4pm, please call 401-863-HELP (863-help) and press 0 to speak to an on-call operator.

 

Hours for August 19th to 30th

  • Monday-Friday 8:30am-6:00pm
  • Saturday& Sunday Closed

 

Special Back to School Hours, August 31st- September 2nd

  • Saturday, Sunday, Monday 9am-1pm Walk-in, Chat and Ticketing Services Only 

 

Academic Hours for Fall 2019 beginning September 3rd

  • Monday-Friday 8:30am-9:00pm
  • Saturday Closed
  • Sunday 4:00pm-9:00pm

 

About Our Services

What's supported and how to get help

Repairs

Assistance in the Computing Labs

Lab consultants assist users with common questions such as scanning/printing, formatting office documents, using academic software, and can also assist with non-cluster issues such as wireless connectivity troubleshooting.

Computing Lab Locations and Hours

Help That Comes to You

Other Support Organizations

Alumni
(401) 863-9662

BioMed
(401) 863-2464
http://biomed.brown.edu/cso/

Facilities
(401) 863-9668
fm_it_helpdesk@brown.edu
http://brown.edu/Facilities/Facilities_Management/services/info_tech.php

Workday
(401) 863-WORK (9675) 
Create a Workday Ticket