IT Service Center / Alumni Help Desk
205 Meeting Street: Walk-in Services by appointment only.
Standard Business Hours
Phone support
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Monday-Friday 8:30-5 pm
Tickets/Live Chat Support
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Monday- Thursday 8:30 am-8 pm
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Friday 8:30-5 pm
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Saturday 10am- 4pm
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Sunday 4pm-8pm
Walk-in Services by approved appointment
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Loaner Services must be requested first by reserving equipment at brown.edu/go/myloaner.
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Once your request approval is confirmed, our office will coordinate a pickup time at our new location.
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Email confirmation, Brown ID, and a mask will be required at the time of pickup.
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Equipment returns can be made by:
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Requesting an appointment to drop off equipment at our new location, 205 Meeting Street.
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Bringing the equipment to the Mail Services shipping window in Page Robinson during their business hours.
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Technical troubleshooting appointments can be requested virtually or in-person if approved.
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To request a consult, visit this appointment page.
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About Our Services
What's supported and how to get help
Assistance in the Computing Labs
Lab consultants assist users with common questions such as scanning/printing, formatting office documents, using academic software, and can also assist with non-cluster issues such as wireless connectivity troubleshooting.
Computing Lab Locations and Hours
Help That Comes to You
- IT Support Consultants (centralized on-site support staff)
- Departmental Computing Coordinators (departmental on-site support staff)
Other Support Organizations
Facilities
(401) 863-9668
fm_it_helpdesk@brown.edu
http://brown.edu/Facilities/Facilities_Management/services/info_tech.php
Workday
(401) 863-WORK (9675)
Create a Workday Ticket