Get Help

IT Service Center / Alumni Help Desk

  (401) 863-4357

   help@brown.edu

   Chat with Us

   Submit a Ticket

   Search our Knowledgebase

205 Meeting Street: Walk-in Services by appointment only.

Standard Business Hours

Phone support

  • Monday-Friday 8:30-5 pm

Tickets/Live Chat Support

  • Monday- Thursday 8:30 am-8 pm

  • Friday 8:30-5 pm

  • Saturday 10am- 4pm

  • Sunday 4pm-8pm

Walk-in Services by approved appointment

  • Loaner Services must be requested first by reserving equipment at brown.edu/go/myloaner. 

    • Once your request approval is confirmed, our office will coordinate a pickup time at our new location. 

    • Email confirmation, Brown ID, and a mask will be required at the time of pickup.

    • Equipment returns can be made by:

  • Technical troubleshooting appointments can be requested virtually or in-person if approved.

 

About Our Services

What's supported and how to get help

Repairs

Assistance in the Computing Labs

Lab consultants assist users with common questions such as scanning/printing, formatting office documents, using academic software, and can also assist with non-cluster issues such as wireless connectivity troubleshooting.

Computing Lab Locations and Hours

Help That Comes to You

Other Support Organizations

Facilities
(401) 863-9668
fm_it_helpdesk@brown.edu
http://brown.edu/Facilities/Facilities_Management/services/info_tech.php

Workday
(401) 863-WORK (9675) 
Create a Workday Ticket