IT Service Center / Alumni Help Desk
Page-Robinson Hall (formerly J. Walter Wilson), 5th Floor Walk-in Services Temporarily Suspended see details below
Standard Business Hours
Phone support
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Monday-Friday 8:30-5 pm
Tickets/Live Chat Support
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Monday- Thursday 8:30 am-8 pm
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Friday 8:30-6 pm
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Saturday 10am-4pm
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Sunday 4pm-8pm
Loaner Service Available by Appointment
- Loaner Service offering and acquiring information can be found here.
- Need to Return Service Center Loaner Equipment?
- Drop off your equipment at the Shipping Services Window In the Page-Robinson Lobby (1st Floor). Mail Services has partnered with the Service Center to accept loaners during their business hours. Please hand them the equipment & email cis-loaners@brown.edu for our record keeping.
Walk-in Services Temporarily Suspended
- Need assistance troubleshooting a problem? Contact us by phone, chat or ticket and request a consult. We can schedule a Zoom Meeting at a time that is convenient for you.
About Our Services
What's supported and how to get help
Assistance in the Computing Labs
Lab consultants assist users with common questions such as scanning/printing, formatting office documents, using academic software, and can also assist with non-cluster issues such as wireless connectivity troubleshooting.
Computing Lab Locations and Hours
Help That Comes to You
- IT Support Consultants (centralized on-site support staff)
- Departmental Computing Coordinators (departmental on-site support staff)
Other Support Organizations
Facilities
(401) 863-9668
fm_it_helpdesk@brown.edu
http://brown.edu/Facilities/Facilities_Management/services/info_tech.php
Workday
(401) 863-WORK (9675)
Create a Workday Ticket