IT Service Center / Alumni Help Desk
Page-Robinson Hall (formerly J. Walter Wilson), 5th Floor (new location!)
IT Service Center / Alumni Help Desk Hours
Summer Hours, May 28th until August 15th
- Monday-Friday 8:00am-5:00pm
- Saturday& Sunday Closed
Updated hours for Friday, August 16th
The Brown IT Service Center will be closing at 11:30 a.m. for our annual CIS staff event.
- In an event of a system-wide outage on the 16th between the hours of 11:30am-4pm, please call the CIS Production Services team at 863-7562.
- After 4pm, please call 401-863-HELP (863-help) and press 0 to speak to an on-call operator.
Hours for August 19th to 30th
- Monday-Friday 8:30am-6:00pm
- Saturday& Sunday Closed
Special Back to School Hours, August 31st- September 2nd
- Saturday, Sunday, Monday 9am-1pm Walk-in, Chat and Ticketing Services Only
Academic Hours for Fall 2019 beginning September 3rd
-
Monday-Friday 8:30am-9:00pm
-
Saturday Closed
-
Sunday 4:00pm-9:00pm
About Our Services
What's supported and how to get help
Assistance in the Computing Labs
Lab consultants assist users with common questions such as scanning/printing, formatting office documents, using academic software, and can also assist with non-cluster issues such as wireless connectivity troubleshooting.
Computing Lab Locations and Hours
Help That Comes to You
- IT Support Consultants (centralized on-site support staff)
- Departmental Computing Coordinators (departmental on-site support staff)
Other Support Organizations
Alumni
(401) 863-9662
BioMed
(401) 863-2464
http://biomed.brown.edu/cso/
Facilities
(401) 863-9668
fm_it_helpdesk@brown.edu
http://brown.edu/Facilities/Facilities_Management/services/info_tech.php
Workday
(401) 863-WORK (9675)
Create a Workday Ticket