Get Help

IT Service Center / Alumni Help Desk

  (401) 863-4357

   help@brown.edu

   Chat with Us

   Submit a Ticket

   Page-Robinson Hall (formerly J. Walter Wilson), 5th Floor  Walk-in Services Temporarily Suspended  see details below

   Search our Knowledgebase

 

Standard Business Hours

Phone support

  • Monday-Friday 8:30-5 pm

Tickets/Live Chat Support

  • Monday- Thursday 8:30 am-8 pm

  • Friday 8:30-5 pm

  • Saturday 10am- 4pm

  • Sunday 4pm-8pm

Loaner Services by appointment only.

  • First request equipment at brown.edu/go/myloaner. 

  • Once received, the office will coordinate a pick up if approved.

Walk-in Services Temporarily Closed until further notice. 

 

About Our Services

What's supported and how to get help

Repairs

Assistance in the Computing Labs

Lab consultants assist users with common questions such as scanning/printing, formatting office documents, using academic software, and can also assist with non-cluster issues such as wireless connectivity troubleshooting.

Computing Lab Locations and Hours

Help That Comes to You

Other Support Organizations

Facilities
(401) 863-9668
fm_it_helpdesk@brown.edu
http://brown.edu/Facilities/Facilities_Management/services/info_tech.php

Workday
(401) 863-WORK (9675) 
Create a Workday Ticket