The IT Support Consultant teams support computing activities within academic and administrative departments. Your ITSC will set up an appointment with you at a mutually convenient time.

ITSCs work with departmental staff members to develop technology plans for departments that include all hardware (computers, printers, scanners, mobile devices, etc.), software, cycles for hardware replacements, and future technology needs.

With approval from your departmental budgeting staff, your ITSC will assist you with placing orders for standard hardware (computers, printers, mobile devices, etc.), and will consult with you for any additional departmental purchases related to specialized technological academic needs.

If ITSC is handling purchasing of equipment for the department, ITSC staff are responsible for providing specs and quotes. The purchase approval is handled by the department.  Once approval is granted, ITSC staff will handle the purchasing of equipment through the appropriate channels. The timing of equipment delivery is outside ITSC’s control.

ITSCs manage the paperwork, including contacting Facilities Management for pickup. Additionally, we manage any technical requirements to get old and outdated computing equipment removed from your department.

ITSCs use enterprise-class tools to manage Brown University-owned computers. Specifically we use Microsoft Intune for Windows, and JAMF Pro for Mac, for inventory, patching/updating, and for remote support (screen sharing).  This remote technical support allows us to fix problems quickly from almost any location (on or off campus).

Remote Management FAQ

Brown University computers should be on supported operating systems (see what is current on Windows and Mac) and should use University-licensed software. Managed Windows computers are updated remotely in mainly "silent" fashion; on occasion you will be notified of a required reboot to finalize system updates.

OIT is a large department with many areas of expertise. ITSCs are familiar with the structure of OIT's organization and services. Part of the ITSC role is to serve as liaison between OIT's teams and our supported users, so that your questions and needs can get prompt attention.