Get Help

IT Service Center / Alumni Help Desk

  (401) 863-4357

   help@brown.edu

   Chat with Us

   Submit a Ticket

   Page-Robinson Hall (formerly J. Walter Wilson), 5th Floor 

   Search our Knowledgebase

 

IT Service Center / Alumni Help Desk Hours

Fall Semester 2020 

Phone support

  • Monday-Friday 8:30-5pm

Tickets/Live Chat Support

  • Monday- Thursday 8:30am-8pm

  • Friday 8:30-6pm

  • Saturday 10am-4pm

  • Sunday 4pm-8pm

Need to Return Service Center Loaner Equipment? 

Drop off your equipment at the Shipping Services Window In the Page-Robinson Lobby (1st Floor)

Mail Services has partnered with the Service Center to accept loaners during their business hours. Please hand them the equipment & email cis-loaners@brown.edu for record keeping.

About Our Services

What's supported and how to get help

Repairs

Assistance in the Computing Labs

Lab consultants assist users with common questions such as scanning/printing, formatting office documents, using academic software, and can also assist with non-cluster issues such as wireless connectivity troubleshooting.

Computing Lab Locations and Hours

Help That Comes to You

Other Support Organizations

Facilities
(401) 863-9668
fm_it_helpdesk@brown.edu
http://brown.edu/Facilities/Facilities_Management/services/info_tech.php

Workday
(401) 863-WORK (9675) 
Create a Workday Ticket