Get Help

IT Service Center / Alumni Help Desk

  (401) 863-4357

   help@brown.edu

   Chat with Us

   Submit a Ticket

   Page-Robinson Hall (formerly J. Walter Wilson), 5th Floor 

   Search our Knowledgebase

 

IT Service Center / Alumni Help Desk Hours

  • Monday-Friday remote assistance phones, tickets and chat 

    • 8:30am-5:00pm

  • Monday-Thursday Tickets & chat only

    • 5:00pm-9:00pm

  • Saturday & Sunday Closed

 

Need to Return Service Center Loaner Equipment? 

Drop off your equipment at the Shipping Services Window In the Page-Robinson Lobby (1st Floor)

Mail Services has partnered with the Service Center to accept loaners during their business hours. Please hand them the equipment & email cis-loaners@brown.edu for record keeping.

About Our Services

What's supported and how to get help

Repairs

Assistance in the Computing Labs

Lab consultants assist users with common questions such as scanning/printing, formatting office documents, using academic software, and can also assist with non-cluster issues such as wireless connectivity troubleshooting.

Computing Lab Locations and Hours

Help That Comes to You

Other Support Organizations

Facilities
(401) 863-9668
fm_it_helpdesk@brown.edu
http://brown.edu/Facilities/Facilities_Management/services/info_tech.php

Workday
(401) 863-WORK (9675) 
Create a Workday Ticket