Get Help

IT Service Center / Alumni Help Desk

  (401) 863-4357

   help@brown.edu

   Chat with Us

   Submit a Ticket

   Page-Robinson Hall (formerly J. Walter Wilson), 5th Floor  Walk-in Services Temporarily Suspended  see details below

   Search our Knowledgebase

Standard Business Hours

Phone support

  • Monday-Friday 8:30-5 pm

Tickets/Live Chat Support

  • Monday- Thursday 8:30 am-8 pm

  • Friday 8:30-6 pm

  • Saturday 10am-4pm

  • Sunday 4pm-8pm

Loaner Service Available by Appointment

  • Loaner Service offering and acquiring information can be found here.   
  • Need to Return Service Center Loaner Equipment? 
    • Drop off your equipment at the Shipping Services Window In the Page-Robinson Lobby (1st Floor).  Mail Services has partnered with the Service Center to accept loaners during their business hours. Please hand them the equipment & email cis-loaners@brown.edu for our record keeping.

Walk-in Services Temporarily Suspended 

  • Need assistance troubleshooting a problem?   Contact us by phone, chat or ticket and request a consult.  We can schedule a Zoom Meeting at a time that is convenient for you. 

 

About Our Services

What's supported and how to get help

Repairs

Assistance in the Computing Labs

Lab consultants assist users with common questions such as scanning/printing, formatting office documents, using academic software, and can also assist with non-cluster issues such as wireless connectivity troubleshooting.

Computing Lab Locations and Hours

Help That Comes to You

Other Support Organizations

Facilities
(401) 863-9668
fm_it_helpdesk@brown.edu
http://brown.edu/Facilities/Facilities_Management/services/info_tech.php

Workday
(401) 863-WORK (9675) 
Create a Workday Ticket