IT Service Center / Alumni Help Desk
Page-Robinson Hall (formerly J. Walter Wilson), 5th Floor
IT Service Center / Alumni Help Desk Hours
An improtant notice for Pre-College Programs
If you have specific questions or need further assistance about your online course related to access, please contact the Canvas support hotline (833-761-6970).
General Summer Hours from May 26th -August 14th :
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Monday-Friday 8:00am -4:00pm- Remote assistance, phones, tickets and chat
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Saturday & Sunday Closed
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On-site services closed until further notice.
Need to Return Service Center Loaner Equipment?
Drop off your equipment at the Shipping Services Window In the Page-Robinson Lobby (1st Floor)
Mail Services has partnered with the Service Center to accept loaners during their business hours. Please hand them the equipment & email cis-loaners@brown.edu for record keeping.
About Our Services
What's supported and how to get help
Assistance in the Computing Labs
Lab consultants assist users with common questions such as scanning/printing, formatting office documents, using academic software, and can also assist with non-cluster issues such as wireless connectivity troubleshooting.
Computing Lab Locations and Hours
Help That Comes to You
- IT Support Consultants (centralized on-site support staff)
- Departmental Computing Coordinators (departmental on-site support staff)
Other Support Organizations
Facilities
(401) 863-9668
fm_it_helpdesk@brown.edu
http://brown.edu/Facilities/Facilities_Management/services/info_tech.php
Workday
(401) 863-WORK (9675)
Create a Workday Ticket