Diagnosis and repair of all University-owned computers and printers. Hardware and software upgrades of same equipment. After consulting your departmental computing representative, you can obtain these services from the IT Service Center.
Repairs for Brown-Owned Equipment (Faculty, Staff)
Repairs for supported Brown-owned computers and devices are provided by our Hardware Services team. Please contact your IT Support Consultant or DCC to help coordinate hardware repairs & exchanges with oit-hardware-services@brown.edu.
Please note: Equipment being sent for repair must be made accessible for repair staff, otherwise repair times will be slower. Disable any non-Brown device encryption, disable find my iPhone, and always back up your data in advance. Your IT Support Consultant/DCC can help you make sure your device is prepped correctly in advance.
What's covered? Dell or Apple computers purchased less than four years before the time of service, for which parts are still available from the manufacturer.
What's not covered? Older machines or other models. Computer accessories (external storage drives, cables, etc.). Damage from user negligence, e.g. liquid spills, drops, and use of invalid media. Memory and other hardware upgrades, including other computer consumables such as batteries (you would be charged for parts, but not labor).
What if my computer repair is not covered? Older or non-standard computers will be repaired if time and materials are available, and charged according to our computer repair fees. A departmental account number will be necessary before work starts. In instances where the cost of repairs exceeds the value of the machine, the departmental representative will be advised to purchase new hardware. Departments unable to do so may be offered operational surplus equipment in lieu of repairs, if such equipment is available.
Hardware Services is not able to repair any mobile phones or tablets onsite. This equipment is sent out to vendors and normally replaced. Please check with your ITSC or DCC to coordinate with Telecom (3-2007) to find out more about options for replacement/exchange.
What's covered? HP printers purchased less than four years before the time of service, for which parts are still available from the manufacturer.
What involves a fee? Printer parts requiring replacement due to normal wear and tear including consumables such as; toner, ink cartridges, user replaceable print heads, Fuser Kits (fusers, rollers), Transfer Kits (belts, rollers), and Toner Collection Units. Damage caused by the use of Non-OEM Toners is not covered. The cost of these parts and labor will be the responsibility of the department.
What if my printer repair is not covered? Repairs will be charged according to the fees below.
Fees
Brown-Owned Computer and Printer Repair Fees
Computer Diagnosis/Repair - Supported Equipment
No charge
Computer Diagnosis/Repair - Unsupported Equipment
$75 per hour
Non-Repair Labor Rate (Setups/Machine Prep/Etc)
$75 per hour
Pickup/Delivery
No charge during standard pickup and delivery days
On-site Repairs
No charge during standard on-site days
Service Options
In-Shop - Equipment can be brought to the Hardware Services Team. Please email oit-hardware-services-request@brown.edu to schedule a drop-off appointment. (Walk-in visits are not available)
Onsite - This service is only available for Printer Hardware issues. We will come to your office on scheduled days to perform service. (Limitations apply)
Repairs for Personal Equipment (Students, Faculty, Staff)