Meetings and news for DCC and Sysadmin groups is posted on the IT@Brown: News & Resources blog.

• If you need assistance, call the IT Service Center at 863-4357.
• You can also create a ticket online at ithelp.brown.edu. If you intend to use the ticketing system in more depth, you can request a DeskPro Account online - note that the Protecting Brown's Information course is required before receiving access.
• If you think there is an outage of a campus IT service, check the IT at Brown homepage to see if it is already listed. If not, report it to the IT Service Center by calling 863-4357. Outside of business hours? Press 0.
• Supported Operating Systems - Windows, Macintosh
• Feeds:
  • Alerts / Outages
  • Announcements (does not include alerts / outages)

• The Service Catalog is a comprehensive list of IT services provided by OIT and other groups on campus. The Technical Systems category may especially be of interest.
• Each service listing links to documentation, support, and the request mechanism for the service.
• Services include everything from password resets to web development to academic technology consultations - even if you think you know all the services available on campus, we suggest taking a look now and then to see what's new.

• Buying a Computer - includes recommended configurations
• Dell Premier Store - IT professionals can request an account in order to submit e-quotes on equipment their department would like to purchase. The financial coordinator of the department can then approve the purchase in Workday.
• Buying a Cellular Phone / Tablet

• Repair information and rates are available on the repairs page.
• Select parts are available for those who wish to perform their own service and maintenance on their departmental equipment, including printer maintenance kits, memory chips, and other user installable parts. No warranty parts are available, and training is not provided for installation of purchased parts. (at 115 Waterman St., Room 101)

• The OIT software catalog is online at http://software.brown.edu.
• Microsoft Software Licensing
• If you are looking for a title not listed in the catalog, email Software_Services@brown.edu - they might know of other licenses on campus or be able to negotiate with an existing vendor.

• Information Security Resources
• Policies, Best Practices & Technical Standards

Procedures

• Emergency Data Requests
• Computing Incidents
• Copyright Complaints

These are broader guides to IT services - if you are looking for help with a specific service, find it in the Service Catalog and click the Online Help link on the service's page.