Office of Information Technology

Information for Campus IT Professionals

IT Professional Groups

Meetings and news for DCC and Sysadmin groups is posted on the IT@Brown: News & Resources blog.

  • Meetings generally held on 4th Thursday of the month, 10am to 12pm, location varies. Consult the listserv for any changes in date and/or location.
  • SysAdmins are welcome at DCC meetings as well.
  • Join the SysAdmin ListServ

Assistance and Outages

  • If you need assistance, call the IT Service Center at 863-4357.
  • You can also create a ticket online at ithelp.brown.edu. If you intend to use the ticketing system in more depth, you can request a DeskPro Account online - note that the Protecting Brown's Information course is required before receiving access.
  • If you think there is an outage of a campus IT service, check the IT at Brown homepage to see if it is already listed. If not, report it to the IT Service Center by calling 863-4357. Outside of business hours? Press 0.
  • Supported Operating Systems - WindowsMacintosh
  • Feeds:

IT Services

  • The Service Catalog is a comprehensive list of IT services provided by OIT and other groups on campus. The Technical Systems category may especially be of interest.
  • Each service listing links to documentation, support, and the request mechanism for the service.
  • Services include everything from password resets to web development to academic technology consultations - even if you think you know all the services available on campus, we suggest taking a look now and then to see what's new.

Equipment Purchasing

Repair / Part Ordering

  • Repair information and rates are available on the repairs page.
  • Select parts are available for those who wish to perform their own service and maintenance on their departmental equipment, including printer maintenance kits, memory chips, and other user installable parts. No warranty parts are available, and training is not provided for installation of purchased parts. (at 115 Waterman St., Room 101)

Software Licensing

Featured Services

Provide IP addresses for use by servers and end user workstations, routing to campus services and internet and DHCP service for dynamic or reserved IP address allocation.

These are broader guides to IT services - if you are looking for help with a specific service, find it in the Service Catalog and click the Online Help link on the service's page.