Office of Information Technology

Technology Request

When to Initiate a Technology Request

Expand each section to view examples.

Technology Requests are Not Used for...

  • Routine refresh of single-user devices: computers, tablets, and mobile devices
  • Routine refresh of media technologies in support of meeting spaces
  • Renewal of software licenses
  • Renewal of computers in academic lab spaces
  • Requests for additional IT staff
  • Addition of video security cameras, building panels, etc.
  • Technologies procured through research funds, which should instead follow the IT Contract Review Process

Overview of the Request Process

The OIT Project Management team facilitates collaboration between departments and OIT to manage the governance and delivery of technology solutions.

The technology request process helps departments and individuals procure technology solutions that support their needs in alignment with the University’s architecture, security, risk, and compliance obligations. 

OIT project management process (all text in page below)

Technology Request 

  • Technical scope and dependencies review
  • Resource gaps and project costs identification
  • Initial security review
  • Initial systems integration and architecture review
  • Document and categorize the request for submission to IT Governance 

IT Governance

  • Technology Request review and approval
  • Sequencing of requests

Budget Review

  • Sequenced Technology Requests submitted to University leadership for budget approval
  • Budget location allocation  

Once a Technology Request is funded, the technology solution will be delivered via the IT Project Process.   

IT Project Process

  • Creation of a project plan
  • Project team organization for communications and decision making
  • Technology assessment 
  • Contract, security and architecture reviews (if applicable) 
  • Implementation of technology solution

FAQ

If you have a question not answered in the FAQ, contact us at OIT-project-portfolio@brown.edu.