Office of Information Technology
Tags Faculty Staff

OIT Hardware Services

Services

Hardware Services provides comprehensive services throughout the endpoint lifecycle for Brown University property. This team can order, deliver, store and deploy endpoint equipment; maintain inventory; perform physical repair to endpoints and printers; and manage surplus processes. 

Repairs for Brown-Owned Equipment (Faculty, Staff)

Repairs for supported Brown-owned computers and devices are provided by the Hardware Services team. Please contact your IT Support Consultant or DCC to help coordinate hardware repairs with Hardware Services

Your IT Support Consultant/DCC can help you make sure your device is prepped correctly in advance. Please take the following steps before sending your equipment for repair: 

  • Back up your data prior to bringing your device.
  • Make your equipment accessible for the repair technician, otherwise repair times will be slower.
  • Disable Find My Mac / Find My Device.

Fees

Brown-Owned Computer and Printer Repair Fees

Computer Diagnosis/Repair - Supported Equipment No charge
Data Recovery $50
Pickup/Delivery No charge for pickup and delivery
On-site Repairs (Printers Only) No charge

Service Options

  • In-Shop - Equipment can be brought to the Hardware Services Team. Please email oit-hardware-services-request@brown.edu to schedule a drop-off appointment. (Walk-in visits are not available
  • On-site - This service is only available for Printer Hardware issues. We will come to your office on scheduled days to perform service. (Limitations apply)

Repairs for Personal Equipment (Students, Faculty, Staff)

Repairs for personal computers and devices (such as phones and tablets) are provided by the Brown Bookstore's Computer Service and Repair for a fee.