Services
OIT’s Endpoint Hardware Services provides comprehensive services throughout the endpoint lifecycle for Brown University property. This team ensures that it’s easy to procure, store, deliver, repair, and surplus computing equipment across the University. We can help you obtain University-owned Windows, Mac, cellular devices, desk phones, tablets, peripherals, and printers.
- We store many of these standard devices in our on-campus warehouse, so you can get quick access to hardware, without having to worry about supply-chain issues or other shipping delays.
- We’ve already negotiated preferential pricing for many items, so you can be sure we’re providing value to Brown and your departmental budget.
- We perform service and repair to Brown-owned devices, when possible, and we extend our repair services on Macs and Dell business devices beyond the manufacturer warranty.
Who we do it for
- OIT Endpoint Hardware Services works closely with IT Support Consultants (ITSCs) and Departmental Computing Coordinators (DCCs) to support Brown University computing devices.
- We support repairs of Brown University owned equipment for faculty, staff and grad students.
- We assist academic and administrative departments with billing, ordering, and inventory tracking.
How to get help
- You can contact the OIT Endpoint Hardware Services team by sending an email to oit-hardware-services@brown.edu.
Telecom Services
OIT’s Telecom Services support the Brown community with assignment of Brown landline phone numbers and voicemail, desk phones support, and management of Brown’s Cellular Device (cellphone/wifi hotspot) program. For additional information about this program, please refer to the Brown University Cellular Communication Device policy.
How to get help
You can contact the OIT Telecom Services team by sending an email to telecom@brown.edu.
Repairs for Brown-Owned Equipment (Faculty, Staff)
Repairs for supported Brown-owned computers and devices are provided by the Hardware Services team. Please contact your IT Support Consultant or DCC to help coordinate hardware repairs with Hardware Services.
Your IT Support Consultant/DCC can help you make sure your device is prepped correctly in advance. Please take the following steps before sending your equipment for repair:
- Back up your data prior to bringing your device.
- Make your equipment accessible for the repair technician, otherwise repair times will be slower.
- Disable Find My Mac / Find My Device.