RemoteApp

As we've rolled out the new RemoteApp hosts for the Fall Semester, we're getting intermittent reports that some customers are having trouble getting to Core and Computational RemoteApps. We need your input to find the problem, and we think for now we have a workaround when needed.

So we can quickly look for trends in our data, we are asking for customers experiencing problems to fill out a lightweight issue-tracking form at https://brown.edu/go/remoteappissuetracking

When the issue occurs, Windows users receive a black screen and upon login, and macOS users see an error that their session has disconnected. We believe we're able to work around this problem by having support staff manually force a logoff, or for the end-user wait for their session to expire. We understand that this could be disruptive.

We did not encounter this during our RemoteApp testing and loadtesting of the servers.

The Windows Server team has opened a ticket with Microsoft, and we are providing data to them about the incomplete logins. Your help in detailing the experience will help us resolve this more quickly.

For troubleshooting or to have your session reset, please contact the IT Service Center.

General Alert
Informational

Written by jgermano@brown.edu on