IT Security Threat and Temporary Systems Outage

4/12 - 11am


  • Advising SideKick (ASK)
  • AppWorx
  • Banner Self Service (SSB)
  • BDMS
  • Brown Blogs
  • Brown Box
  • Brown Connect
  • Brown Digital Repository (BDR)
  • Canvas
  • Clockwork
  • Coeus
  • Courses@Brown (CAB)
  • DeskPro
  • Filemaker A, B, C, E, F, G, H, I, J, K 
  • GetFood
  • Google Services (except Google Drive for Desktop file sync)
  • High Performance Computing (Oscar)
  • InfoEd
  • Intermapper
  • LAMP
  • Listserv
  • portal
  • MyAccount
  • MyMeal
  • Northstar Faculty Club
  • Office365
  • RemoteApp
  • Software Download (
  • Stronghold
  • Today@Brown
  • Workday
  • Most websites
  • VIVO (Researchers@Brown)
  • VPN with CrowdStrike agent and password change
  • Zoom




April 1, 2021 - 12:58 pm

Dear Brown Faculty and Staff,

As we shared earlier this week, we detected a security incident on Tuesday, March 30, which has impacted the availability of certain systems within Brown’s computer network. When this was detected, an investigation immediately began and since then, we have been methodically working to determine which specific systems were impacted and to restore the involved systems to operation as quickly as possible. A number of systems have remained available from the start, including Banner Self Service, Canvas, Workday, Zoom, and Google.

Our team is committed to restoring all services as soon as possible. Among the key systems that we have returned to operation are the following:

We appreciate your continued patience and support as we work to restore connectivity and bring additional systems back online. We will add updates to the CIS website ( and provide additional information as appropriate. Employees can contact their IT Support Consultant (ITSC) or Departmental Computing Coordinator (DCC) with urgent questions, and anyone can contact the IT Service Center at or 401-863-HELP.


Bill Thirsk
Chief Digital Officer and Chief Information Officer
Brown University

General Alert
Open Issue

Written by on