IT Security Threat and Temporary Systems Outage

4/19 - 4:30pm

This issue is resolved.

___________________________________________________________________________________________________________

LATEST UPDATE

Currently the majority of campus services have been fully restored, including 

  • Google Drive for Desktop (also known as Google Drive File Stream/GDFS) and 

  • Dropbox.com

The following services remain affected:

  • Direct access to files.brown.edu and lrs.brown.edu. These two file services are currently only enabled from:
    • A VPN login with the CrowdStrike agent installed on the endpoint or
    • A Brown server with the CrowdStrike agent installed
    • Note: We are continuing work to make this available to a computer on the Brown wireless network with the CrowdStrike agent installed

RELATED ALERTS


COMMUNITY UPDATE

April 1, 2021 - 12:58 pm

Dear Brown Faculty and Staff,

As we shared earlier this week, we detected a security incident on Tuesday, March 30, which has impacted the availability of certain systems within Brown’s computer network. When this was detected, an investigation immediately began and since then, we have been methodically working to determine which specific systems were impacted and to restore the involved systems to operation as quickly as possible. A number of systems have remained available from the start, including Banner Self Service, Canvas, Workday, Zoom, and Google.

Our team is committed to restoring all services as soon as possible. Among the key systems that we have returned to operation are the following:

We appreciate your continued patience and support as we work to restore connectivity and bring additional systems back online. We will add updates to the CIS website (https://it.brown.edu/alerts) and provide additional information as appropriate. Employees can contact their IT Support Consultant (ITSC) or Departmental Computing Coordinator (DCC) with urgent questions, and anyone can contact the IT Service Center at https://it.brown.edu/get-help or 401-863-HELP.

Sincerely,

Bill Thirsk
Chief Digital Officer and Chief Information Officer
Brown University

General Alert
Resolved

Written by jgermano@brown.edu on